条款和条件

感谢您访问Voulez Vous网站及有限公司。访问和使用这个站点的产品和服务受约于以下条款,条件和注意事项。通过使用服务,您同意所有服务条款。请用户定期查看本页面以获得更新的法律条款和规章的相关信息。公司同时保留必要时在不提前通知的情况下对网站内容做出修正或更改的权利。使用本网站的用户必须接受本法律声明所述条款和规定,并且定期查看这些可能会不时被更新、改动、修正的页面。 对于网站临时的关闭,公司不负责任。

1. 注册
为了使用网站向您提供的部分服务,您将需要注册一个帐户。在您注册帐户及使用网站时,您同意(在必要情况下)提供关于您个人的真实、准确、最新并完整的资料。请参阅我们的隐私政策以了解我们使用您个人资料的情况。
如果您未满18岁,一旦您向我们注册帐户或以其他方式使用服务,即表示您在注册或使用前已将服务条款告知您的父母和监护人,而且他们已同意您根据服务条款的规定进行注册和使用。我们保留仅接收18岁或以上人士所下订单的权利。
您在使用网站时,您应负责保护您访问帐户及我们服务所用的密码,并且对所有通过您的帐户使用服务的行为负责。请采取合理审慎措施以保护您的帐户不被盗用。如果您怀疑您帐户的安全已受到损害或有人盗用您的帐户,请立即联系我们。

2. 禁止及违规
如发生下述情况,我们可以针对您的帐户采取行动,这些情况包括但不限于:
• 您提交了若干材料(包括但不限于文字、图像、音乐或视频),但您并不具备充分的权利就该等材料授予上文“提交内容”一节中列明的许可。
• 使用任何技术来掩饰使用多重帐户或以任何方式干扰我们的服务的行为。
• 发出的通讯中包含任何违法、有害、具威胁性、谩骂、骚扰、诽谤、粗俗、猥亵、亵凟、仇视,或者在种族、道德或其他方面令人反感的内容。
• 刊登广告或未经对方要求发送任何形式的信息。
• 假扮他人或提供任何形式的虚假信息。
• 发起或转发任何形式的连锁函件。
Voulez Vous保留按其绝对酌情权终止任何帐户的权利。我们如果终止您的帐户,可以通过电邮通知您。如发现您有任何违法行为,我公司将会把您的私人信息及联系方式提供给有关机构审查,对于由您违法违规造成的经济损失我们不负责赔偿。

3. 知识产权
所有的软件和内容(“内容”的定义为,或包括,任何文字、音频或音乐、视频、图表、照片和图像)均为Voulez Vous的知识产权,并受知识产权和版权法律及国际条约规定的保护。
网站仅供您个人以非商业目的使用。只有在经Voulez Vous及/或其第三方许可人明确授权的情况下,才可将内容用于任何非个人和/或商业用途。您不得在未经Voulez Vous事先同意或授权的情况下,分发、复制、公布、出售或许可使用任何载于网站的内容。该等未经授权的行动可能导致民事后果或刑事处罚。

4. 购买资格
您必须符合我们的下述资格条件才能向我们下订单:
• 年满18岁
• 拥有由正规银行发出并为Voulez Vous接受的有效信用卡/借记卡供付款之用
您向我们下订单,即表示您授权Voulez Vous在您的信用卡/借记卡中收取一笔相等于您的订单总购买价的金额。所有订单均视是否有存货及对订单价的确认而定。您购物篮中的物品并不会保留,而可能被其他顾客购买。
发货时间或根据库存情况进行调整修改。由邮局或其他不可抗因素造成的延迟我们将不负责任。

a.我们的合同
当您在网站上完成下单,将会收到一封邮件声明您已下单。但此邮件并不是Voulez Vous确认接受订单的凭证。购买合同将在您收到我们寄出的发货确认邮件之后生效。只有出现在确认发货邮件中的货品才会生成为购买合同里所列货品。
Voulez Vous保持拒绝接受订单的权利。拒绝接受订单的理由包括,但不仅限于以下条款:
- 您所下单货品已经没有库存,或该货品因被质量问题已被公司退回。
- 我们发现货品描述或价格描述存在错误。
- 我们无法完成您的付款
- 您不具备购买条件
我们的客户服务部门将在您购买出现问题时联系您,并尽全力帮您解决。

b. 定价
价格将以港币(HKD)或美金(USD)标注。在您的订单获接受时在网站上所展示的价格为正式价格,但该价格有明显错误的除外。虽然我们尽力确保网站上所示的所有价格均属准确,但我们并不保证价格一概无误,并且保留纠正任何错误的权利。如果我们发现您订购的任何产品的价格出错,我们将尽快通知您,并且让您选择重新确认或取消订单。如果我们无法与您联系,我们会将订单视作取消处理。
如果您的信用/借记卡并非以港元或美元计值,您的发卡银行将按照信用/借记卡发行机构处理交易当日适用的汇率来计算以您信用/借记卡计值货币收取的最终价格。

c.付款
我们接受以Visa卡、万事达卡支付所有国际订单款项。 一旦您利用上述信用/借记卡付款方式之一下达订单,即表示确认您所使用的信用/借记卡为您个人所有,或者是您已获信用/借记卡所有人授权使用。如果您的信用/借记卡发行机构拒绝授权向Voulez Vous付款,我们将不就任何交货延误或不交货承担责任。
在收到您的订单之后,我们将启动预授权查询确保您支付方式有足够的资金完成此次交易。所购货品将在预售权查询结束后发货。在交易完成之后,货品金额将在您的支付卡上消费。我们的付款程序符合支付卡行业制订的严格国际安全标准,使您在安全及有保障的情况下享受购物的乐趣。

5.免责声明责任
Voulez Vous并不保证网站和服务在使用时可以完全避免错误,或者网站或供网站运作的服务器不包含病毒或者其他有害成份。我们建议所有网站用户安装最新版的软件,包括杀毒软件。Voulez Vous将尽其最大努力维持其服务,但不因其未能履行本服务条款内的任何义务而承担责任。

6. 赔偿
对于因您违反本服务条款而产生的所有责任、索赔、开支、损害赔偿和损失(包括法律费),您同意一旦经我们要求,即向我们,即Voulez Vous(包括其高级管理人员、董事、代理、关联公司、许可人和供应商)作出充分的赔偿,并且使我们免受伤害。这包括任何其他人因您的作为或不作为而利用您的帐户使用网站的行为。

7. 弃权
如果您违反服务条款,但我们并未向您采取任何行动,这并不表示我们在您违反服务条款的任何其他情况下放弃行使我们的权利和补救措施。

8. 投诉
我们制订了投诉处理程序,并且将在争议首次发生时利用这个程序尝试解决争议。有关任何订单相关的投诉或意见,请与我们客户服务团队联系

9.适用法律
服务条款连同我们的所有政策和程序均受香港特别政区法律管辖,并据其解释。如果发生与本服务条款相关的任何争议或索赔,香港特别行政区的有关法院将有专属司法管辖权。

 

Thank you for visiting Voulez Vous (“Voulez Vous”, “we” or “us”) website (the “Site”) of Voulez Vous Limited. Access to and use of this Site and the products and services (collectively, the "Services") are subject to the following terms, conditions and notices (collectively, the "Terms of Service" or “TOS”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Site.

1. REGISTRATION
You will need to register an account to use some of the Services available to you on the Site. By using this Site, you agree to be bound by the Privacy Policy, and warrant that all data provided by you is true, accurate, current, and complete in all respects. Our Privacy Policy, incorporated by reference in these Terms of Service, sets out how we will use personal information you provide to us. For more information, please refer to our Privacy Policy.
If you are under 18, you agree that you have informed your parents and guardians about Voulez Vous before you register an account, and they have approved of such registration or use by you on the terms of the TOS. Voulez Vous retains the right to refuse any request made by you if you aren’t aged 18 or over.
In using the Site, you are responsible for taking care in protecting access to your account from any unauthorized use, and safeguarding any passwords used to access your account and our Services. If you suspect that the security of your account has been compromised or any unauthorized use of your account, please contact us immediately.

2. PROHIBITIONS
You must not misuse this Site. Without limiting the breadth of the foregoing, you will not: commit, facilitate or encourage a criminal offence; transmit or distribute a virus, Trojan horse, worm, logic bomb, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of Voulez Vous or its partners involved in the operation and maintenance of this Site. You shall not directly or indirectly take any action to unduly stress the Site, including by way of example and not limitation, incurring session lengths or conducting search queries that we reasonably determine to be abusive, launching or facilitating any denial of service attack on the Site, or using any scraper, robot, spider, or other automated mechanism to access the Site or download content. We reserve the right to monitor your use of the Site to provide guidance and assistance in the use of the Site, and to monitor your conformance with these Terms of Service. You acknowledge and hereby consent to such monitoring. Breaching this provision may constitute a criminal offence under the Computer Misuse Act 1990 or other relevant legislation. Voulez Vous will report any such breach to the relevant law enforcement authorities and may disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Site or to your downloading of any material posted on it, or on any website linked to it.

3. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
The intellectual property rights in all software and content made available to you on or through this Site remains the property of Voulez Vous or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Voulez Vous and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Site nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Voulez Vous. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar.

4. TERMS OF SALE
In order to place orders with Voulez Vous, you must be aged 18 years of age or over, and possess a valid credit or debit card issued by a bank acceptable to us.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Items in your shopping cart are not reserved and may be purchased by other customers.
 Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

a. Our contract
Once you have placed an order on the Site, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Voulez Vous reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
• The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
• We identify a pricing or product description error.
• We are unable to obtain authorization for payment.
• You do not meet the eligibility criteria to purchase as set out in this TOS.
If there are any problems with your order, our Customer Care team will contact you and try the best to solve as possible as we can.

b. Pricing and Descriptions
Prices are shown on the Site in Chinese Yuan Renminbi (RMB) and convert to Hong Kong Dollars (HKD) or US Dollars (USD) through PayPal during the transaction. Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error.
We have made every effort to ensure the appearance, colours, textures and finishes of our products are accurate. Whilst we do its best to display the information which appear on the Site are accurate and complete as possible, errors may occur and we reserve the rights to rectify any errors. If we discover an error of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct information or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
If your credit/debit card is not denominated in Hong Kong Dollars (HKD) or US Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

c. Payment
We accept payments made by Visa and MasterCard. By placing an order, you confirm that the Credit/Debit card(s) used is yours and you have been authorized by the owner to use it. Voulez Vous will not be responsible for any delay or non-delivery if your card issuer refuses to authorize payment to Voulez Vous.
Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. As our payment process meet the strict international security standards set down by Payment Card Industry, the information you provide is safe and secure.

5. DISCLAIMER OF LIABILITY
The information displayed on the Site is provided without any guarantees, conditions or warranties as to its accuracy. Voulez Vous does not guarantee that the use of the Site and Services will be error-free or the servers are free of other harmful components. Though Voulez Vous will do its best to maintain its Services, we will not be responsible for failing to meet any obligations in this TOS.

6. INDEMNITY
You agree to indemnify, defend and hold harmless Voulez Vous (including its directors, officers, employees, consultants, agents and affiliates), from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Site or your breach of the TOS.

7. WAIVER
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

8. COMPLAINTS
We have a complaints handling procedure which we will use to try to resolve disputes when they first arise: please contact our Customer Care team for any enquiries related to your order and complaints.

9. GOVERNING LAW
The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.