换货与退货

如果您所收到的物品有任何问题,请直接联系我们,我们的客服团队将会尽快为您解决问题。

如果您有任何原因需要退回您的商品,请直接参照以下表格并且在您收到订单十四天之内联系我们索求一个档案号码并且解释您的退货请求的原因。商品需要在档案号码收据上的日期十四天内退回。

换货/退货的安排将会在退回相关货品后作出处理。

我们将以电子邮件方式确认收妥退回的货品并跟进时间的情况,以及述明该货品是否符合换货,退款或者余额退回到本店账户上用于日后消费。

没有事先联系我们所寄出的包裹是不会被签收的。

请注意:邮费和手续费是不能退还的。货到付款的包裹是可能会被拒收的,或者所支付的邮费将从您退货余额中扣除。

换货/退货条件:

请参照以下标准作为我们换货/退货政策的准则:

一般情况
·         退换货品无法退回金钱货币
·         换货或者退还货品到店内账户用于日后消费。
·         退换货品必须不被损坏
·         退换货品必须以起崭新的原来的状态下退回,所有标签和包装必须系上及完整。
·         例外以及其他情况,都需要在工作日内描述详情。
·         评估过程可能需要长达21天

如有任何争议,Voulez Vous保留对所有退货或换货的最终决定权。

 

If you discover a fault with the item(s) you have received, please contact us straight away and our Customer Care Team will try to resolve the issue for you as soon as possible.

Should you wish to return your item(s) for any reason, please refer to the table below as a guideline and contact us within 14 days from receiving your order for a case number explaining the reason for your returns request. Item(s) should be returned within 14 days from receipt of your case number.

Exchanges/returns will be processed upon receipt of the regarding item(s).

Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange, refund or credit.

Packages sent without first contacting us will not be accepted.

Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

Returns/Exchange Conditions

Please refer to the following criteria as a guideline only to our returns/exchange policy:

General
·         No monetary refunds available.
·         Exchange or store credit only.
·         Items must not be damaged.
·         Items must be in new/original condition with all tags and packaging intact.
·         Exceptions and other conditions will be noted within the item description.
·         Evaluation process may take up to 21 days from receipt.

Upon dispute, the returns/exchange decisions by Voulez Vous will be final.